Contact
Say hello.
Email is the best way to reach us. It goes to the developer directly, and it leaves a written record of your issue that we can both refer back to.
Which address to use
Technical support
Problems with a plugin, bug reports, installation help, and anything else touching a live store.
Business and general enquiries
Feature requests, custom development, partnership and licensing questions, press, and anything that is not a support ticket.
Privacy and data requests
Questions about this site's privacy practices, or a request to access or delete information you have sent us.
We read email Monday to Friday, 10 am to 6 pm IST. We operate remotely and do not take walk-in visits.
Send us a message
Fields marked with an asterisk are required. We store what you send so we can reply to it, and nothing more.
Hear when we publish a plugin
Occasional updates from LogicWeft. We use double opt-in, so you will be asked to confirm before anything is sent.
What happens to your message
It is stored in our own database on our own server, and used only to reply to you and to keep a record of the issue. It is never shown publicly, never sold, and never used for marketing. Our Privacy Policy sets out how long we keep it and how to ask us to delete it.
If you are reporting a security issue in one of our plugins, write to support@logicweft.com with Security in the subject line and we will prioritise it. Please give us a reasonable window to ship a fix before disclosing it publicly.